01
Help every shopper.
From finding a store to planning a visit, give shoppers relevant answers and directions, around the clock.
24/7 shopper assistance
INTELLIGENCE FOR PHYSICAL RETAIL
Your centre.
Your shoppers.
Connected.
The AI concierge for shopping centres and malls. Turn everyday conversations into exceptional shopper experiences—and a deeper understanding of your centre.
Built around your centre.
Available wherever your shoppers are.
A familiar channel.
A whole new experience.
- Your website
01 / THE PLATFORM
A smarter centre starts
with a conversation.
Your shoppers have questions. Your centre has the answers. Seek Agentic brings them together with a conversational AI assistant built for the way people shop.
02
Make it personal.
Connect people with stores, dining, events and promotions that fit what they’re looking for.
Context-aware conversations03
Understand your centre.
Turn questions, preferences and feedback into useful insight for your marketing and operations teams.
Actionable shopper intelligenceBUILT AROUND THE SHOPPER
Their next stop.
One message away.
Meet your shoppers in the moment. Help them navigate your mall, discover somewhere new, or get an issue to the right person—all through a natural conversation.
Select a journey to see an illustrative conversation.
Your centre conciergePowered by Seek Agentic
EXAMPLE CONVERSATION
Where’s the nearest coffee shop?
Let’s find your next coffee. ☕
Which entrance or store are you closest to?
Which entrance or store are you closest to?
I’m at the main entrance.
There’s a café on the ground floor, just past the information desk.
Would you like directions?
Would you like directions?
02 / FOR YOUR CENTRE
Every interaction.
A little more understanding.
See beyond footfall. Bring the voice of your shoppers into the decisions that shape your shopping centre.
THE CONVERSATION → INSIGHT LOOP
Seek AgenticShopper intelligence
Marketing
Operations
Management
From everyday questions to better-informed decisions.
A direct shopper relationship
Build and enrich your customer database through meaningful interactions across your centre’s channels.
Insight you can act on
Understand what people ask for, how they feel, and where they need help. Track engagement and conversations in your dashboard.
The right issue. The right team.
Surface complaints, maintenance requests and service issues, with escalation to the people who can help.
A clearer management conversation
Bring customer trends, feedback and performance together in a monthly MANCO report.
ON THE HORIZON
Digital vouchers. Loyalty integration. New revenue opportunities.
Coming soon03 / FROM INTRODUCTION TO EVERYDAY USE
Your centre.
Connected from day one.
30DAY
A structured rollout plan, shaped around your centre, your information and your shoppers.
Make it yours
Bring together store information, amenities, events and promotions to give your assistant the right knowledge.
Connect your channels
Set up your shopper touchpoints and plan how your existing customer database connects to the experience.
Start the conversation
Introduce the assistant with in-centre QR codes, Wi-Fi touchpoints and digital launch activity.
Learn. Refine. Grow.
Review conversations, keep centre information current and use emerging insights to guide your next steps.
A proposed 30-day programme. Timing is confirmed around your centre’s requirements and readiness.
A FEW GOOD QUESTIONS
Let’s make
it clear.
Made for the people who run places people love to visit.
What is an AI concierge for a shopping centre?
It’s a conversational digital assistant that helps shoppers with your centre’s stores, dining, amenities, events, promotions and directions. Seek Agentic also brings customer conversations and feedback into dashboards and management reporting.
How is agentic AI different from a basic chatbot?
Agentic AI uses context and connected information to work towards a goal. For a shopper, that could mean clarifying what they need, recommending an option and helping them take the next step, rather than simply returning a fixed answer.
Do shoppers need to download another app?
The experience connects through familiar channels, including WhatsApp, your centre’s website, Facebook and Instagram. Your shoppers can engage through the touchpoints your centre makes available.
Can our team update the information?
Yes. Centre teams can update tenant details, events and other assistant knowledge through a dashboard, helping the experience stay relevant as things change.
What does it cost to get started?
Pricing is scoped to your centre. The model includes setup and onboarding, a monthly platform and dashboard fee, and licence, hosting and data security fees. We’ll discuss navigation, reporting and your support requirements during your demo.
THE NEXT CHAPTER OF YOUR CENTRE
Let’s start
a conversation.
Bring your shoppers closer.
See what Seek Agentic could do for your centre.