How to make a request
You can request deletion of personal information associated with Seek Agentic, including the Meta application named "seek agentic" and its mall WhatsApp services, without logging in or creating a workspace account. The service is operated by SEEK AGENTIC (Pty) Ltd (registration number 2026/217407/07).
- Email hello@seekagentic.ai with the subject "Delete my data", write to Unit 741, One on Whiteley Road, Melrose Arch, Johannesburg, Gauteng, 2196, South Africa, or contact the relevant mall through its published customer-support details.
- Tell us the mall or service you used, what you want deleted, the approximate interaction date if known, and a safe way to reply. Include your WhatsApp number if available or other information identifying the conversation. Users whose telephone number is not disclosed by WhatsApp can use another appropriate means of identification.
- Do not send passwords, login codes or a full identity document. We will ask for proportionate verification if needed. A clear request in your own words is acceptable.
What happens next
We record the request, verify it proportionately and identify who is responsible for the information. If a mall controls the records, we assist and route the request to it rather than requiring you to know our internal data arrangements. We take the required action as soon as reasonably practicable and provide a written outcome in accordance with applicable timeframes. Contact the same privacy address for a progress update.
The scope can include your customer record, messages and session summaries, form responses, AI memories and profiles, marketing details and relevant copies held by our service providers. We assess associated files, exports, diagnostics and backups as part of the request. Deletion is not limited to removing your name from the visible contact list.
What may be retained
Where law requires or permits limited retention, such as a legal obligation, an unresolved legal claim or a minimal record needed to respect your marketing objection, we explain the retained categories, reason and applicable period or criteria. Retained information is restricted to that purpose. Backup copies may remain until the applicable rotation completes and must not re-enter normal use contrary to an accepted request.
Deletion may remove personalisation and prevent us from continuing an earlier request. A new interaction can create new records. Deleting our copy does not delete messages on your device or data held independently by Meta, a mall or another recipient. We will explain any responsibility boundary relevant to your request.
Marketing and other rights
To stop marketing without requesting broader deletion, email hello@seekagentic.ai, contact the mall, or use the opt-out method in the promotional message. Deleting a chat on your device is not a request to erase the business records. Deletion and objection requests are free. You may also ask for access or correction and complain to the Information Regulator at POPIAComplaints@inforegulator.org.za or through https://inforegulator.org.za/contact-us/.